Shipping policy

SURA BOOKS PVT. LTD.

Effective Date: 28 September 2026
Last Updated: 28 September 2026

At Sura Books, we are committed to delivering educational books, school guides, and study materials to our customers safely and conveniently.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, www.surabooks.com.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently ship physical products to serviceable locations across India.

Delivery availability depends on the destination PIN code and the service coverage of our courier partners.

Before placing an order, customers are advised to ensure that their delivery address and PIN code are accurate and serviceable.

International shipping is currently unavailable unless specifically confirmed by Sura Books.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation or order confirmation for Cash on Delivery (COD) orders.

Please note:

  • Orders are processed Monday through Saturday, excluding public holidays and other non-working days.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Processing time may vary depending on product availability, order volume, or other operational circumstances.

  • During peak seasons, school reopening periods, promotional campaigns, or high-demand periods, order processing may take additional time.

Order processing time is separate from the estimated shipping and delivery time.

3. Shipping and Delivery Time

The estimated delivery time depends on your location, courier service availability, and the time required to process your order.

Typical estimated delivery timelines after dispatch are:

Delivery Location Estimated Delivery Time
Chennai and nearby locations 2–5 business days
Other locations in Tamil Nadu 3–7 business days
Other states in India 5–10 business days
Remote or non-metro locations 7–15 business days

These timelines are estimates only and are not guaranteed delivery dates.

Actual delivery may vary due to courier delays, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If a specific delivery estimate is displayed during checkout or communicated for your order, please refer to that estimate.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The shipping fee may depend on:

  • The delivery PIN code and destination.

  • The weight, size, and quantity of the products ordered.

  • The applicable courier service and delivery method.

  • Any shipping promotions or free-shipping offers available at the time of purchase.

From time to time, we may offer free shipping or discounted shipping through promotional campaigns.

Any minimum order value or other conditions applicable to such offers will be communicated on the website or during checkout.

Customers are responsible for reviewing the final order amount, including applicable shipping charges, before confirming their order.

5. Order Confirmation and Tracking

After successfully placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

Once the order has been dispatched, shipment tracking details may be shared through the contact information provided at checkout.

Where tracking is available, customers can use the tracking link or consignment number to check the shipment status through the relevant courier partner.

Please allow some time after dispatch for tracking information to become active in the courier system.

If you have not received tracking information or need assistance with your shipment, please contact our customer support team with your order number.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

The availability of COD depends on the courier partner, delivery location, order value, and other applicable conditions.

For COD orders:

  • Customers must provide a valid mobile number and accurate delivery address.

  • Customers should keep the exact or required payment amount ready at the time of delivery, subject to the courier's available payment options.

  • Orders may be subject to confirmation through a phone call, SMS, or other communication.

  • Repeated refusal or failure to accept COD shipments may result in restrictions on future COD orders, subject to applicable law.

If COD is unavailable for your location or order, please select another payment method offered during checkout.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate shipping details, including their name, mobile number, house number, street, locality, city, state, and PIN code.

Sura Books will not be responsible for delivery failures or delays caused by incorrect or incomplete address information supplied by the customer, subject to applicable law.

If a shipment cannot be delivered because:

  • The customer is unavailable at the delivery address.

  • The address or PIN code is incorrect or incomplete.

  • The customer does not respond to courier communication.

  • The customer refuses to accept the shipment.

  • The courier is unable to access the delivery location.

The courier may attempt redelivery or return the shipment to us, depending on its policies.

If your order is returned to us, please contact our customer support team to discuss the available options for reshipping or refund, where applicable.

Additional shipping charges may apply to reshipment where permitted by law and communicated to the customer in advance.

8. Delayed or Lost Shipments

While we work with courier partners to deliver orders within the estimated timelines, delays may occasionally occur.

Possible reasons include:

  • Courier or transportation disruptions.

  • Severe weather, floods, or natural disasters.

  • Public holidays or regional restrictions.

  • High order volumes during academic or seasonal periods.

  • Incorrect contact information or delivery address.

  • Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will make reasonable efforts to coordinate with the courier partner, investigate the shipment status, and assist you with the next steps.

If a shipment is confirmed lost or undelivered, we will review the case and provide an appropriate resolution, including replacement or refund where applicable under our policies and applicable law.

9. Damaged, Missing, or Incorrect Products

We take reasonable care to ensure that orders are packed and dispatched correctly.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product, packaging, and shipping label, where available.

This information helps us investigate the issue and coordinate with the relevant courier or fulfillment team.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate resolution.

Customers should retain the original packaging and affected products until the issue has been reviewed.

Nothing in this section limits any rights or remedies available to customers under applicable consumer protection laws.

10. Order Cancellation and Shipping

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests may be accepted if the order has not yet been dispatched, subject to our order status and applicable policies.

Once an order has been handed over to the courier, cancellation may no longer be possible through the normal order process.

In such cases, customers should contact our support team for assistance with the available return or refund options.

Approved refunds will be processed in accordance with our Return and Refund Policy and applicable law.

11. Contact Us

For shipping-related questions, delivery updates, tracking assistance, or complaints, please contact us using the details below.

SURA BOOKS PVT. LTD.

Business Address:
1620, J-Block, 16th Main Road, Anna Nagar, Chennai – 600040, Tamil Nadu, India.

Email: orders@surabooks.com

Customer Support Email: enquiry@surabooks.com

Phone: +91 44 4862 9977 / +91 44 4862 7755

Website: https://www.surabooks.com/

Please include your order number in all shipping-related enquiries so that we can assist you more efficiently.

SURA BOOKS PVT. LTD.
Making learning resources accessible to students across India.