Terms of service

SURA BOOKS PVT. LTD.

Effective Date: 28 September 2026 | Last Updated: 28 September 2026

Welcome to SuraBooks.com. These Terms of Service govern your access to and use of the SuraBooks.com website, including browsing, purchasing books, educational materials, study guides, and other products offered through our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these terms carefully before using our website.

1. About Sura Books

SuraBooks.com is operated by SURA BOOKS PVT. LTD., based in Chennai, Tamil Nadu, India.

Our contact details are:

• Business Name: SURA BOOKS PVT. LTD.

• Registered/Business Address: 1620, J-Block, 16th Main Road, Anna Nagar, Chennai – 600040, Tamil Nadu, India.

• Email: orders@surabooks.com

• Customer Support: enquiry@surabooks.com

• Phone: +91 44 4862 9977 / +91 44 4862 7755

These Terms apply to all customers, visitors, and users of our website.

2. Eligibility and Use of the Website

By using this website, you confirm that:

• You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

• You have the legal authority to enter into a purchase transaction.

• The information you provide during registration, checkout, or communication with us is accurate and complete.

• You will use the website only for lawful purposes.

If you are under 18, you may use our website and make purchases with the involvement and consent of your parent or legal guardian.

You agree not to misuse the website, attempt unauthorized access, interfere with its operation, or use it for fraudulent or unlawful activities.

3. Products and Educational Materials

SuraBooks.com offers educational books, school guides, question banks, study materials, sample PDFs, and other learning-related products.

We make reasonable efforts to ensure that product descriptions, photographs, prices, editions, class details, subjects, and language or medium information are accurate.

However:

• Product images are for illustration purposes. Actual product appearance, cover design, or packaging may vary.

• Educational content, syllabus, editions, and availability may change due to publisher updates or academic requirements.

• Customers are responsible for checking the class, subject, board, edition, language medium, and other relevant specifications before placing an order.

• A sample PDF or preview is provided for reference where available and does not necessarily represent the complete purchased product.

If a product is listed incorrectly or becomes unavailable, we reserve the right to contact the customer, correct the listing, or cancel the affected order and provide an applicable refund.

4. Account Registration and Customer Information

Customers may be required to provide their name, mobile number, email address, shipping address, and other necessary information to place orders or access certain website features.

You agree to:

• Provide accurate and up-to-date information.

• Keep your account credentials and OTPs confidential.

• Notify us if you suspect unauthorized access to your account.

• Not use another person's account or personal information without authorization.

You are responsible for activities carried out through your account, subject to applicable law.

We may suspend or restrict accounts involved in fraudulent transactions, misuse, or violations of these Terms, subject to applicable legal requirements.

5. Pricing, Orders, and Payments

All product prices are displayed in Indian Rupees (INR), unless otherwise stated.

Prices, discounts, promotional offers, and availability may change without prior notice. Any change will not affect an order that has already been accepted, except where correction or cancellation is permitted by applicable law.

When you place an order:

1. You agree to provide correct billing and shipping details.

2. You agree to pay the displayed product price and applicable shipping charges, taxes, and other disclosed charges.

3. You will receive an order confirmation or other communication acknowledging your order.

An order confirmation does not guarantee acceptance if a product is unavailable, a payment is unsuccessful, or an obvious pricing or technical error has occurred.

We reserve the right to refuse, cancel, or limit orders in cases of suspected fraud, unauthorized transactions, stock unavailability, or pricing errors. Where payment has already been collected for an order that we cancel, the applicable refund will be initiated through the appropriate payment method, subject to applicable law.

Payment options, including online payment and Cash on Delivery (COD), may be offered depending on product availability, order value, delivery location, and payment-provider or courier restrictions.

All online transactions are subject to the terms and security procedures of the relevant payment service provider.

6. Shipping and Delivery

SuraBooks.com currently delivers physical products to addresses within India, subject to serviceability.

Delivery terms include:

• Estimated delivery timelines are displayed on the product page or communicated during checkout, where available.

• Delivery timelines depend on product availability, order processing, destination, courier services, and public holidays.

• Shipping charges, if applicable, will be displayed during checkout or otherwise communicated before order confirmation.

• Customers must provide a complete and accurate shipping address and a reachable mobile number.

• Customers should ensure that someone is available to receive the shipment at the delivery address.

We are not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, government restrictions, or other circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers in tracking delayed shipments.

For further information, please refer to our Shipping Policy.

7. Order Cancellation, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our applicable Return and Refund Policy.

Customers should review the product-specific return eligibility and applicable time limits before placing an order.

General conditions include:

• Cancellation requests may be made before dispatch, subject to order status and applicable conditions.

• Once an order has been dispatched, cancellation may require the product to be returned or received back by us before a refund is processed.

• Books and educational materials must be returned in the condition required by the applicable return policy.

• Damaged, defective, incorrect, or materially misdescribed products should be reported to customer support within the applicable return or replacement period.

• Refunds, where approved, will be processed using the applicable payment method or another lawful refund method communicated to the customer.

Digital products, downloadable PDFs, e-books, and other electronically delivered materials may be subject to separate cancellation and refund conditions, particularly where access or downloading has already been provided, subject to applicable consumer rights.

Nothing in these Terms is intended to limit any mandatory consumer rights or remedies available under applicable law.

8. Digital Products and Sample PDF Downloads

Certain products or services may include downloadable study materials, e-books, sample PDFs, or other digital content.

By purchasing or accessing digital content, you agree that:

• Digital content is provided for personal educational and non-commercial use, unless otherwise stated.

• You will not reproduce, distribute, upload, resell, publish, or commercially exploit copyrighted materials without the required permission.

• Sample PDFs are intended for preview and evaluation and may contain only a portion of the complete publication.

• Download links or digital access may be subject to technical availability, account verification, or other reasonable security measures.

We do not guarantee that every digital file will be compatible with every device or software application. We will make reasonable efforts to address genuine access or download issues reported to customer support.

9. Intellectual Property Rights

All content on SuraBooks.com, including text, product descriptions, logos, graphics, website designs, photographs, educational content, downloadable materials, and other intellectual property, is owned by or licensed to SURA BOOKS PVT. LTD., its publishers, authors, or other respective rights holders.

You may not, without prior written permission:

• Copy or reproduce website content for commercial purposes.

• Redistribute or sell books, PDFs, or digital study materials in violation of copyright.

• Modify, republish, or create derivative works from protected materials.

• Use our trademarks, logos, or branding in a manner that suggests unauthorized affiliation or endorsement.

Purchasing a physical book or obtaining access to digital content does not transfer copyright or other intellectual property ownership to the customer.

All rights not expressly granted are reserved by the respective rights holders.

10. User Conduct and Reviews

Where the website allows customers to submit reviews, comments, feedback, or other content, you agree that your submissions will:

• Be truthful, relevant, and based on your genuine experience.

• Not contain abusive, defamatory, obscene, threatening, or unlawful material.

• Not infringe another person's copyright, trademark, privacy, or other legal rights.

• Not contain misleading advertisements, spam, fraudulent claims, or unauthorized promotional material.

By submitting a review or feedback, you grant us a non-exclusive, royalty-free right to display, reproduce, and use that content in connection with our website and services, subject to applicable law and our Privacy Policy.

We may moderate, remove, or restrict content that violates these Terms or applicable law. This does not transfer ownership of your original content to us.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment gateways, courier partners, analytics tools, and other service providers.

These services may have their own terms, privacy policies, and conditions.

We are not responsible for the content, availability, security, or independent practices of third-party websites or services, except to the extent required by applicable law.

Your use of third-party services may be subject to the terms and policies of those providers.

12. Privacy and Personal Information

Your privacy is important to us.

We may collect and process personal information such as your name, contact details, shipping address, order information, and payment transaction details to:

• Process and deliver your orders.

• Provide customer support and order updates.

• Manage payments, refunds, and returns.

• Improve our website, products, and services.

• Comply with legal and regulatory requirements.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

For more details about the information we collect, how we use it, and your privacy rights, please refer to our Privacy Policy.

13. Limitation of Liability

To the extent permitted by applicable law, SURA BOOKS PVT. LTD. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We do not guarantee uninterrupted or error-free website operation, continuous availability of every product, or that the website will always be free from technical issues.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where such exclusion is prohibited, or any liability or consumer rights that cannot legally be excluded or limited under applicable Indian law.

Our responsibility for an accepted order will be determined in accordance with applicable law and the relevant order, shipping, and refund terms.

14. Indemnification

You agree to indemnify and hold harmless SURA BOOKS PVT. LTD., its employees, representatives, and service providers against claims, losses, or expenses arising directly from your unlawful use of the website, infringement of third-party rights, or material violation of these Terms, to the extent permitted by applicable law.

This provision does not require you to indemnify us for losses caused by our own negligence, unlawful conduct, or breach of applicable law.

15. Force Majeure

We will not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, floods, fire, epidemics, strikes, government restrictions, transportation disruptions, internet or telecommunications failures, or other unforeseen circumstances.

We will make reasonable efforts to notify affected customers and resume services as soon as practicable.

16. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website, products, or services shall be addressed in accordance with applicable Indian laws and consumer protection regulations.

Customers may contact our customer support team to seek an amicable resolution before pursuing any formal legal remedy.

Nothing in these Terms prevents customers from exercising their statutory rights before the appropriate consumer commission, regulatory authority, or court having jurisdiction.

17. Changes to These Terms

We reserve the right to update or modify these Terms of Service from time to time to reflect changes in our business practices, website features, products, services, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by law. Changes will not retrospectively remove rights that have already accrued to customers under applicable law.

We encourage customers to review this page periodically.

18. Contact Us

If you have questions, concerns, or complaints regarding these Terms of Service, please contact us using the details below.

SURA BOOKS PVT. LTD.

Customer Support

1620, J-Block, 16th Main Road, Anna Nagar, Chennai – 600040, Tamil Nadu, India.

orders@surabooks.com

+91 44 4862 9977 / 4862 7755

www.surabooks.com