SURA'S Basic English for All

We want you to be happy with every book you purchase from us. If you receive a damaged, defective, or incorrect book, you may request a return or replacement.

Eligibility for Returns

A return or replacement request can be raised within 7 days of delivery if:

• The book was damaged during shipping.
• You received a defective or misprinted book.
• You received a different book than the one you ordered.
• Pages are missing or significantly damaged.

Non-Returnable Items

The following items are generally not eligible for return:

• Books damaged after delivery due to improper handling.
• Books with writing, highlighting, or markings made by the customer.
• Used or heavily damaged books.
• Digital books or e-books after purchase/download.
• Items returned after the 7-day return period.

How to Request a Return

To request a return, contact our customer support team with:

1. Your order number.
2. Reason for the return.
3. Clear photographs of the book and packaging, if applicable.

Our team will review the request and provide further instructions.

Refunds

Once the returned item has been received and inspected, eligible refunds will be processed within 5–7 business days.

Refunds will generally be issued to the original payment method. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Replacement

If you receive a damaged, defective, or incorrect book, we may offer a replacement at no additional cost, subject to product availability.

Return Shipping

If the return is due to an error on our part, such as receiving a damaged or incorrect book, we will cover the applicable return shipping costs.

For other eligible returns, return shipping charges may apply.